SMS/Text Messaging Privacy Policy

This SMS/Text Messaging Privacy Policy describes how Renew Dental Studio ("we," "us," or "our") collects, uses, and protects information in connection with our text messaging programs. This policy supplements our general Notice of Privacy Practices and applies specifically to our SMS/text messaging communications.

When you opt in to receive text messages from Renew Dental Studio, we may collect the following information:

• Mobile phone number — To send text messages you have consented to receive
• Opt-in consent records — To document your permission to receive messages
• Opt-in date and method — To maintain compliance records
• Message history — To provide customer support and maintain records
• Opt-out requests — To honor your communication preferences

We use the information collected through our text messaging programs to:

• Send you the text messages you have opted in to receive, including appointment reminders, appointment confirmations, billing notifications, account updates, appointment availability notices, and promotional offers based on your preferences
• Respond to your requests for information or support
• Maintain records of your consent and communication preferences
• Comply with applicable laws and regulations

We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS programs to any third party.

• No sharing of opt-in data: All categories of information described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• No third-party marketing: Your mobile information and messaging consent will not be shared with any third parties or affiliates for marketing or promotional purposes.
• Service providers: We may share your information with service providers who assist us in delivering text messages (such as our messaging platform provider), but only to the extent necessary to provide the messaging service and subject to confidentiality obligations.
• Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

We implement reasonable administrative, technical, and physical safeguards to protect the information collected through our text messaging programs, including:

• Secure storage of consent records and phone numbers
• Access controls limiting who can view messaging data
• Compliance with HIPAA requirements for any protected health information transmitted via text
• Regular review of security practices

Standard SMS/MMS messages are not encrypted. We will never send sensitive health information, financial account numbers, or Social Security numbers via text message.

You have the following rights regarding our text messaging programs:

• Opt out at any time: Text STOP to any message to stop receiving texts
• Get help: Text HELP to any message to receive support information
• Consent is voluntary: You are not required to opt in to text messaging as a condition of purchasing any goods or services
• Revoke consent: You may revoke your consent to receive text messages at any time

As a healthcare provider, we are committed to protecting your health information in accordance with HIPAA. Our text messaging programs are designed to comply with HIPAA requirements:

• Text messages will not contain detailed health information
• Appointment reminders include only the minimum necessary information (date, time, and general appointment reference)
• All messaging platform vendors are required to sign Business Associate Agreements (BAAs)

If you have questions about this SMS Privacy Policy, contact us:

We may update this SMS Privacy Policy from time to time. Any changes will be posted on our website. Your continued participation in our text messaging program after changes are posted constitutes your acceptance of the updated policy.